Support Center > Knowledge base> Category: Online Resident Portal/Rent Cafe
Category: Online Resident Portal/Rent Cafe
8 Articles
Orange arrow How do I make a payment using the Online Resident Portal (Rent Cafe)?

  Here's how to make a payment once your Online Resident Portal (Rent Cafe) account is set up: Go to and click on “Resident Portal” in the right hand sidebar. Enter your username and password and click the Login button. Choose “Make Payments” from ...
Orange arrow How do I log in to the Resident Online Portal?

  Click here to access our Online Resident Portal (Rent Cafe). If it's your first time visiting you'll need to set up an account using your unique Registration Code. Your Registration Code was sent to you by email about three weeks prior to your move in date and may be located in your junk/SPAM fol...
Orange arrow How do I request maintenance using the Online Resident Portal - Rent Cafe

  Use the “Work Order” menu option to view your pending work orders, their status and your work order history. Keep in mind you won’t be able to see work orders entered by your roommate. Log into your account and navigate to the "Work Order" menu To enter a new work order click ...
Orange arrow Where do I go to pay rent online?

  Click here to access the Online Resident Portal or visit our Facebook page and choose the Resident Services tab....
Orange arrow How do I get my Online Resident Portal registration code?

  Once you are listed as a current resident in our system (about three weeks prior to move in) you will receive an email with the subject line "Important Information for Steve Brown Apartments Residents." This email includes your unique registration code for the Online Resident Portal, which you'll n...
Orange arrow How do I set up my Online Resident Portal (Rent Cafe) account?

  Go to and click on the “Resident Portal” link to the side. Select “Click Here to Register” under the “Sign In” button. Under “Personal Details,” enter your First Name, Last Name, and your Registration Code or the phone number ...
Orange arrow I see a "Bed Conversion Charge" on my account ledger online. What is this?

  This is a term used by our accounting software to indicate that you are renting both “bed spaces” in your bedroom: every apartment has the potential to have two residents per bedroom – this charge indicates that we’ve “converted” it to house just one resident. It...
Orange arrow Why Is There A Convenience Fee for Credit Card Payments?

  The company we use to process credit card payments charges a third-party service fee. Fee amounts vary and are disclosed before your card is charged. To avoid this fee, simply pay using your bank account online for FREE, or with a check, money order, or certified check by mail or in person....

Page: 1 of 1