Support Center > Knowledge base> Category: Rent Questions
Category: Rent Questions
13 Articles
Orange arrow How do I get my Online Resident Portal registration code?

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  Once you are listed as a current resident in our system (about three weeks prior to move in) you will receive an email with the subject line "Important Information for Steve Brown Apartments Residents." This email includes your unique registration code for the Online Resident Portal, which you'll n...
Orange arrow What are my rent payment options?

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  There are three easy ways you can pay for rent, parking, and other services at Steve Brown Apartments:  Online: Pay online for FREE right from your savings or checking account using the Online Resident Portal. Choose from one-time payments or automatic recurring payments. You can also make a one-...
Posted in: Rent Questions

Orange arrow Can I pay my parking rent online?

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  If you live in one of our downtown properties your parking lease is separate from your apartment lease and parking fees need to be paid separately. Resident and non-residents can pay either online, by mail or in person. If you are paying for parking using the Online Resident Portal you will use the...
Orange arrow I’m a responsible resident who’s just a little short on rent this month. I don’t want to be evicted. What can I do?

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  Please start by calling your Resident Relations Coordinator. While your legal obligation to pay the full amount owed through your rental agreement can’t be changed, we will do our best to work with you to make arrangements so that we can keep you from being evicted. We want you to stay!...
Posted in: Rent Questions

Orange arrow I don't have my full rent amount. Can I make a partial payment?

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  Partial payments are not accepted, however a court stipulated payment plan may be an option for you depending on your payment history. Give us a call so we can discuss your options....
Posted in: Rent Questions

Orange arrow What happens if I already received a 5-Day to Pay or Quit Notice and I'm then late with rent again.

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  You’ll recieve another 5-Day to Pay or Quit Notice and you’ll need to pay another late fee. If rent collection problems are consistent and ongoing it may impact our decisions to offer a renewal lease, to rent to you again, or to continue our rental relationship....
Orange arrow I received a 5-Day to Pay or Quit Notice. Will this 5-Day notice affect my credit score?

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  As long as you pay the balance in full by the date due, this notice will be dismissed and the late payment will not affect your credit report. If you can’t pay, and a court stipulated payment plan cannot be established, we will proceed with legal action. This action may or may not appear on y...
Orange arrow I can’t pay my rent so it looks like I’m going to be evicted. What do I do now?

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  You will need to vacate the premises by the date indicated on the 5-Day to Pay or Quit Notice. Please make sure to talk to your Resident Relations Coordinator during this process. We’re here to help you, regardless of the situation and final outcome. This process is much easier on all parties...
Orange arrow Why Is There A Convenience Fee for Credit Card Payments?

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  The company we use to process credit card payments charges a third-party service fee. Fee amounts vary and are disclosed before your card is charged. To avoid this fee, simply pay using your bank account online for FREE, or with a check, money order, or certified check by mail or in person....
Orange arrow What if my rent check or EFT payment bounces?

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  You will be charged an NSF fee as well as late fee charges if applicable. This does not include any charges your bank may impose. If two checks fail to clear the bank in any lease period, we will no longer accept personal checks from you. Subsequent payments will have to be made in the form of a mo...
Posted in: Rent Questions

Orange arrow Why is there a convenience fee for credit card payments?

681 views
  The company we use to process credit card payments charges a third-party service fee of 3%. To avoid this fee, simply pay using your bank account online for FREE, or with a check, money order, or certified check by mail or in person....
Posted in: Rent Questions

Orange arrow How do I log in to the Resident Online Portal?

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  Click here to access our Online Resident Portal (Rent Cafe). If it's your first time visiting you'll need to set up an account using your unique Registration Code. Your Registration Code was sent to you by email about three weeks prior to your move in date and may be located in your junk/SPAM fol...
Orange arrow Where do I go to pay rent online?

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  Click here to access the Online Resident Portal or visit our Facebook page and choose the Resident Services tab....

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